Thank you for shopping with Fitted Wardrobe Doors. We want to ensure that your shopping experience with us is pleasant and transparent. Please take a moment to review our Refunds and Returns Policy, which outlines the procedures and guidelines for returns and refunds of products purchased through our online store, in accordance with UK law.
1. Inspection Period
All goods must be thoroughly inspected within 2 days from the confirmed delivery date. We recommend checking the items upon receipt to ensure they meet your expectations and are free from defects.
2. Return Process
If you wish to return a product, you are responsible for arranging and covering the cost of postage. However, in the event of a confirmed factory fault, we will reimburse you for the cost of postage. All retruns or refund requests have to be submitted in writing to email@example.com.
3. Timeframe for Returns
We accept return requests within 2 days from the confirmed delivery date. Returns requested after this period will not be accepted.
All products must be returned in their original packaging to be eligible for a return or refund.
5. Refunds Eligibility
Refunds will only be issued in the case of confirmed factory faults. If a fault is detected, the company reserves the right to either replace the faulty item or issue a refund, as determined by our inspection.
6. Product Eligibility
Our returns and refund policy applies exclusively to standard items available in our online shop. Custom-sized and/or custom-colored items cannot be returned or refunded unless a factory fault is confirmed.
7. Inspection and Decision
Upon receiving the faulty goods at our factory, our team will inspect the items within 7 days to determine if they meet the criteria for a refund or replacement.
8. Refund Processing
In the event that a refund is approved, it will be processed within 10 working days. Please note that it may take an additional 5-7 days for the refunded amount to reflect in your account.
If you have any questions or need further assistance with your return or refund request, please contact our Customer Service team at firstname.lastname@example.org.
Fitted Wardrobe Doors reserves the right to modify or amend this Refunds and Returns Policy at any time. Any changes will be posted on our website and will become effective immediately.
By making a purchase through our online store, you agree to abide by the terms and conditions outlined in this policy.
Thank you for choosing Fitted Wardrobe Doors. We value your satisfaction and are committed to providing high-quality products and service.